FAQ

I know the photographer that I like. How do I book her online?

Please send us an email to info@fionaimage.com, and one of our dedicated client service agents will help you with the booking. Fiona Image doesn't automate online booking process because we'd like to talk to you in person to make sure we understand your need.

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Can I meet with my photographer before looking?

Unfortunately, we don't offer face-to-face meet up with your photographer. Because our pricing is already very low, we would not be able to compensate your photographer for the additional traveling and time for the consultation, nor do we want to charge you for that. However, our 'small talk' program allows you to speak with your photographer over the phone before the booking. Contact us for more information about the 'small talk'.

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What’s the turnround time?

We deliver your photos in stages. We will have your online gallery ready in 2-3 days after your event to give you a sneak peek. In 2 weeks, we will deliver your final fully edited high resolution images. For videography, it typically takes four weeks for delivery.

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How many photos will I receive?

On average, our photographers take 80-100 photos an hour. So if your coverage is 8 hours, you can expect anywhere from 640 to 800 photos. Quality is more important than quantity, your friends and guests will snap thousands of photos using their smart phones.

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Do you edit/retouch my photos?

Absolutely. Fiona Image has a team of professionally trained photo editors who will be editing your photos after your event. All of the photos will be adjusted for white balance, color and exposure as necessary.

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Will my photos have any watermark?

Your final high resolution images will be watermark free.

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Can I print the photos as I wish?

Absolutely. We release 100% copyright for all the images we deliver. You will not have any limitation for reproducing any of the images.

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How do I choose my videographer?

We will make internal arrangement and assign a videographer for your wedding. Videography is very different from photography. The style of photography depends 100% on the photographer; whereas, the style of videography all depends on post production/editing. The key to videography is the equipment used. All of our videographers must have two video cameras shooting at the same time in order to get different angels covered, which will be used in post production.

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What should I expect for my wedding videos?

We deliver two versions: 5-7 minutes edited highlight reel, and 2-3 hours raw footage of your day including full coverage of your ceremony. The highlight reel has most value as it takes a lot of time and skills to edit. Editing your highlight reel is no different from making a movie from thousands of hours of raw footage. Please visit this page to review our wedding video work: www.fionaimage.com/portfolio

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Do you have military discount?

Absolutely. We offer 5% military discount on any of our packages.

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Any hidden fees/surprise fees?

No. What you see on http://fionaimage.com/packages-pricing/ will be exactly what you are paying. If there is any traveling surcharge, we will communicate that with you in advance.

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How far in advance should I book my photographer?

60% of our brides book their photographer 6-8 months before the wedding. 30% book their packages 4-6 months before the wedding date. About 10% make the booking a couple of months in advance. Most of the times, your favorite photographer is not available in the last minute booking.

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